please read carefully our terms and conditions for our pick-up orders....

Otaku's Secure Pick-Up Policy

For easy order pickup, please bring the following with you to the store:

  • A government-issued photo ID (driver license, passport Id, or other).
  • Your order number or the Pick Up In Store Notification Email
  • Accept to take a copy of your identification for records.
  • Fill the picked up items acceptance receipt.
  • Items received have 14 days for money refunds.
  • For your protection, only  the person who made the purchase may pick up the order.
  • Only customers over 21 years of age can make the purchase and the pickup.
  • Your items will remain available for a minimum of 15 days from the time you receive a Pick Up In Store Notification. Orders not claimed after that will be available based on the product type and store location.