please read carefully our terms and conditions for our pick-up orders....
Otaku's Secure Pick-Up Policy
For easy order pickup, please bring the following with you to the store:
- A government-issued photo ID (driver license, passport Id, or other).
- Your order number or the Pick Up In Store Notification Email
- Accept to take a copy of your identification for records.
- Fill the picked up items acceptance receipt.
- Items received have 14 days for money refunds.
- For your protection, only the person who made the purchase may pick up the order.
- Only customers over 21 years of age can make the purchase and the pickup.
- Your items will remain available for a minimum of 15 days from the time you receive a Pick Up In Store Notification. Orders not claimed after that will be available based on the product type and store location.